Terms of Service

Last updated: September 23, 2026

Welcome to Ranvibes.

These Terms of Service (“Terms”) govern your use of ranvibes.com and purchases made through our website. Ranvibes is operated by [Legal business name or proprietor’s full name], located at [Business address], trading as Ranvibes.

Throughout these Terms, “we,” “us,” and “our” refer to the business operating Ranvibes. “You” refers to anyone who visits our website or purchases our products.

Please read these Terms before placing an order. Our Shipping Policy and Refund, Replacement & Cancellation Policy also form part of the terms of your purchase. Our Privacy Policy explains how we handle personal information.

1. Eligibility and Website Use

To place an order, you must be legally able to enter into a binding contract under the laws applicable to you. Minors may use the website under the supervision of a parent or legal guardian, who must place any orders on their behalf.

You agree to use our website lawfully and not to:

• Submit fraudulent orders or false payment information.

• Infringe another person’s intellectual property or privacy rights.

• Upload malicious software or interfere with website security.

• Attempt to access other customers’ accounts or personal information.

• Use our website to threaten, harass, or abuse others.

We may restrict access where reasonably necessary to address fraud, unlawful activity, or material violations of these Terms. This does not remove our obligations relating to existing purchases.

2. Products and Personalization

Ranvibes offers made-to-order products, including personalized apparel, accessories, and gifts.

Before placing your order, please review your selected:

• Product, size, and color.

• Name, spelling, and other personalization details.

• Uploaded images or artwork, where applicable.

• Shipping address and contact information.

We generally produce personalized items using the details you submit. Customer-submitted errors may not qualify for a free replacement unless applicable law requires otherwise.

We aim to display products accurately. Minor differences may occur because of screen settings, printing processes, or materials. This does not excuse material differences from the product description, incorrect personalization by us, or defective goods.

3. Orders and Acceptance

Submitting an order is an offer to purchase the selected products. An automated order-receipt email acknowledges your submission and does not, by itself, confirm acceptance.

We accept your order when we confirm that it has entered production or has been dispatched, whichever occurs first.

Before acceptance, we may decline an order for a reasonable reason, including product unavailability, payment failure, suspected fraud, or unlawful personalization requests.

If we decline or cancel an order that we cannot fulfill, we will notify you and refund any payment collected for the canceled portion. No customer cancellation fee applies when we cancel an order.

4. Prices and Payment

Prices are displayed in the currency identified on the website and at checkout. Shipping charges and applicable taxes will be disclosed before you complete your purchase, as required by law.

Payment must be authorized using an accepted payment method. You confirm that you are entitled to use the payment method provided.

Prices and promotions may change for future purchases. Changes do not retrospectively increase the price of an accepted order.

If we discover a material pricing or product-information error affecting your order, we will contact you to explain the issue and offer an appropriate choice, subject to applicable law. We will not charge an additional amount without your agreement.

Discounts are subject to their stated conditions and may not be combined unless expressly permitted.

5. Order Changes and Cancellations

Please email support@ranvibes.com within 6 hours of placing your order to request a cancellation or change. Include your order number and the details of your request.

Requests are assessed based on when we receive your email, not when our team responds. After the six-hour window, production may have begun, and changes or cancellations may no longer be possible.

For voluntary cancellations approved under our policy, a fee of up to 30% of the total order value may apply where permitted by law. Any deduction is limited to reasonable, documented, non-recoverable costs already incurred. We will explain the deduction before proceeding.

No such fee applies where you are legally entitled to a full refund. Please refer to our Refund, Replacement & Cancellation Policy for details.

6. Production and Shipping

Production typically takes 3–5 business days, excluding weekends and holidays.

Estimated transit times after production are:

• Standard Shipping: 10–20 days.

• Fast Shipping: 5–10 days, where available.

These shipping estimates exclude production time. Fast Shipping does not shorten production time.

Standard shipping costs $6.95 USD per order to destinations we support. Orders with a subtotal over $99 USD, after discounts and before taxes, qualify for free standard shipping. Fast Shipping is charged separately.

Delivery estimates may be affected by customs processing, holidays, and carrier disruptions. We remain responsible for providing assistance and any remedies required by applicable law.

Please see our Shipping Policy for tracking information, address corrections, and help with delayed or missing orders.

7. Returns, Replacements, and Refunds

Our Refund, Replacement & Cancellation Policy explains how to request assistance with an order.

If an item arrives damaged, defective, incorrectly printed, or different from what you ordered, please contact support@ranvibes.com promptly, preferably within 72 hours of delivery, with your order number, a description, and clear photos.

The 72-hour period is a request for prompt reporting, not a limit on statutory rights or claims for faults discovered later.

We generally do not accept voluntary change-of-mind returns for personalized or custom-made items. However, made-to-order or print-on-demand production does not automatically remove statutory cancellation rights for non-personalized goods.

Any remedy, including a replacement or refund, will respect your rights under applicable law.

8. Customer-Provided Artwork

If you submit photographs, logos, text, or other content for personalization, you confirm that you own it or have permission to use it for the requested purpose.

You retain your rights in that content. You grant us and our fulfillment providers a limited permission to use, reproduce, and adapt it only as necessary to prepare, produce, deliver, and support your order.

This permission does not authorize us to use your private photographs or personalized artwork in advertising without separate permission.

We may decline content that reasonably appears unlawful, infringing, abusive, or otherwise unsuitable for production.

9. Our Intellectual Property

Website text, original designs, graphics, branding, and other materials are owned by Ranvibes or used with permission, except where otherwise identified.

You may browse and use these materials for personal shopping purposes. You may not reproduce, resell, or commercially exploit them without permission, except as permitted by law.

Purchasing a product does not transfer ownership of the underlying artwork or brand rights.

10. Reviews and Feedback

Reviews must reflect genuine experiences and must not contain unlawful content, personal information about others, or misleading claims.

When you submit a review for publication, you permit us to display it with the display name you provide and to make minor formatting changes that do not alter its meaning.

We may remove spam, fraudulent reviews, or content that violates these Terms. We do not remove reviews solely because they are negative.

Private support correspondence is not treated as a public review.

11. Privacy and Account Security

Our Privacy Policy explains how we collect, use, and share personal information.

You are responsible for providing accurate account and contact details and for protecting your login credentials. Please notify us promptly if you suspect unauthorized access to your account.

12. Third-Party Services and Links

Our website may use third-party services for functions such as payments and delivery, or contain links to external websites.

Independent third-party websites have their own terms and privacy practices. Please review them before providing information or making purchases there.

Using third-party providers to fulfill your Ranvibes order does not remove our responsibilities to you as the seller.

13. Website Availability and Liability

We take reasonable care in operating our website but cannot promise uninterrupted or error-free access. We may temporarily suspend parts of the website for maintenance or security reasons.

To the extent permitted by law, we are not responsible for business losses arising from your use of products purchased for personal use, or for losses that were not reasonably foreseeable when the contract was made.

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded. Your statutory rights relating to product quality, description, fitness for purpose, and available remedies remain unaffected.

14. Applicable Law and Disputes

Applicable law will be determined under the relevant legal rules. These Terms do not deprive you of mandatory consumer protections or rights to bring claims in courts available to you under applicable law.

If you have a complaint, please contact support@ranvibes.com so we can work toward a resolution.

Contacting us first is encouraged but does not restrict your right to contact your payment provider, a consumer protection authority, or a court.

15. Changes to These Terms

We may update these Terms to reflect changes to our business, website, or legal requirements. Updated Terms will be published on this page with a revised date.

The Terms applicable when you place your order will govern that purchase, unless a change is required by law or separately agreed with you.

16. Severability

If a provision is found unlawful or unenforceable, it will not apply to the extent of that finding. The remaining provisions will continue to apply where legally possible.

17. Contact Us

For questions about these Terms or your order, contact:

Ranvibes
Website: https://ranvibes.com
Email: support@ranvibes.com