Privacy Policy

Last updated: September 23, 2026

At Ranvibes, we respect your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit ranvibes.com, place an order, or contact us.

Ranvibes is operated by MINDORA LLC, located at 270 Trace Colony Park Dr, STE B, Ridgeland, MS 39157, United States, trading as Ranvibes. MINDORA LLC is responsible for the personal information processed for the purposes described in this policy, except where a service provider acts independently under its own privacy policy.

For privacy questions or requests, email support@ranvibes.com.

1. Information We Collect

The information we collect depends on how you interact with us.

Information you provide

When you make a purchase, request assistance, or otherwise interact with our store, we may collect:

• Your name, email address, and telephone number.

• Billing and shipping addresses.

• Order details, selected products, and purchase history.

• Personalization details, such as names, text, photographs, or artwork submitted for your order.

• Account information, if you create an account.

• Messages, product reviews, and photographs you send to customer support.

• Marketing preferences and consent choices.

If you provide information about someone else, such as a gift recipient, please ensure you have permission or another lawful basis to share it with us.

Payment information

Our payment providers process payment details to complete transactions. We receive information needed to manage your order, such as payment status, transaction references, and limited payment-method details.

Please do not send full card numbers or security codes by email.

Information collected automatically

Our website and supporting services may collect:

• Your IP address and approximate location derived from it.

• Browser, device, and operating-system information.

• Pages viewed, referring websites, and interactions with our store.

• Cookie identifiers, session information, and privacy preferences.

Information from service providers

We may receive payment confirmations, fraud-risk indicators, shipping updates, and delivery confirmations from providers helping us process and fulfill your order.

2. How We Use Your Information

We use personal information to:

• Process payments and manage purchases.

• Prepare personalized designs and manufacture your products.

• Arrange shipping and provide tracking updates.

• Respond to questions and resolve order issues.

• Process eligible cancellations, replacements, and refunds.

• Maintain customer accounts, where available.

• Protect our website and investigate suspected fraud.

• Understand and improve our products and shopping experience.

• Send marketing communications where permitted by law and in accordance with your preferences.

• Meet legal, accounting, and recordkeeping obligations.

Information required to process an order must be provided for us to complete the purchase. Optional marketing consent is not a condition of buying from us.

3. Legal Bases for Processing

Where applicable data protection law requires a legal basis, we rely on:

• Contract: to process and fulfill your order or respond to requests before a purchase.

• Legal obligations: to maintain required records and comply with lawful requests.

• Legitimate interests: to provide customer support, secure our website, prevent fraud, and improve our business, where these interests do not override your rights.

• Consent: for activities requiring your permission, including certain marketing communications and non-essential tracking technologies.

Where processing relies on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before that withdrawal.

4. How We Share Information

We share relevant information with providers that help operate our business, including:

• Shopify, which hosts our online store.

• Payment processors and fraud-prevention providers.

• Production and personalization partners.

• Fulfillment providers, shipping carriers, and logistics partners.

• Customer-support, email, and website-service providers.

• Analytics and advertising providers, where those services are enabled and permitted by your privacy choices and applicable law.

• Professional advisers where needed for accounting, legal, or business support.

For example, a production partner may need your selected design and personalization details, while a fulfillment provider may need your name and delivery address.

We may also disclose information where reasonably necessary to comply with law, respond to valid legal requests, protect rights, or investigate fraud.

If our business is involved in a merger, acquisition, or transfer, relevant information may be disclosed or transferred subject to applicable privacy requirements.

5. Shopify

Our store uses Shopify to support shopping, checkout, and related functions. Shopify processes personal information to provide these services and may process certain information for its own purposes as described in its privacy policy.

To learn more, visit Shopify’s Privacy Policy.

6. Cookies, Analytics, and Advertising

Our website uses cookies and similar technologies to support functions such as remembering cart contents, maintaining sessions, and storing preferences.

Where enabled, analytics and advertising technologies may also help us understand website activity, measure advertising performance, and show relevant advertisements.

Depending on the tools used, information such as device identifiers, browsing activity, and purchase events may be shared with analytics or advertising providers. Some privacy laws classify certain advertising disclosures as a “sale,” “sharing,” or processing for targeted advertising, even when no money is exchanged.

Where required by law, non-essential technologies require your consent before activation.

You can manage preferences through the website’s privacy or cookie controls, where available, and through your browser settings. Blocking certain cookies may affect website functionality. Where legally required, we honor recognized opt-out preference signals, such as Global Privacy Control.

For assistance with privacy choices, contact support@ranvibes.com.

7. Marketing Communications

Where permitted, we may send product updates, offers, or other promotional messages in accordance with your preferences.

You can unsubscribe from marketing emails using the link in the email or by contacting support@ranvibes.com.

Opting out of marketing does not stop necessary messages about an existing order, delivery, refund, or customer-support request.

8. Personalized Content and Reviews

We use names, photographs, artwork, and other personalization details to prepare, fulfill, and support your order.

Submitting private content for an order does not give us permission to use it in advertising. We will seek separate permission before using private customer photographs or personalized artwork for promotional purposes.

If you submit a review for publication, the review and the display name you provide may be visible publicly. Please avoid including information you do not wish to make public.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention depends on the type of information and factors such as:

• The time needed to fulfill an order and resolve related issues.

• Whether an account remains active.

• Applicable tax, accounting, and legal requirements.

• Relevant dispute and claim periods.

• Your consent and marketing preferences.

Personalization files are retained only as needed for production, order support, and related legitimate recordkeeping. We may retain limited information about an unsubscribe request to ensure your choice continues to be respected.

When information is no longer needed, we delete or anonymize it, subject to applicable legal requirements.

10. International Data Transfers

Our service providers may process information in countries other than the country where you live. Those countries may have different data protection laws.

Where required, international transfers are supported by appropriate safeguards, such as recognized adequacy decisions or approved contractual protections.

You may contact us for information about safeguards relevant to your personal information.

11. Information Security

We use reasonable technical and organizational measures appropriate to the information we handle to protect it against unauthorized access, loss, misuse, or disclosure.

No website, storage system, or transmission method is completely secure. Please protect your account credentials and avoid sending unnecessary sensitive information through email or personalization fields.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Correct inaccurate or incomplete information.

• Request deletion of your information.

• Obtain a portable copy of certain information.

• Restrict or object to certain processing.

• Withdraw consent where processing relies on consent.

• Opt out of qualifying sales, sharing, or targeted advertising.

• Appeal a decision on your privacy request, where applicable.

• Submit a complaint to your local data protection authority.

To submit a request, email support@ranvibes.com. We may need to verify your identity before responding. Authorized representatives may submit requests where permitted by law, subject to verification.

We respond within applicable legal time limits. Certain information may need to be retained to fulfill legal obligations or resolve outstanding matters. We will explain any applicable limitation.

We will not discriminate against you for exercising your privacy rights.

13. Children’s Privacy

Our store is intended for adult shoppers and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information directly to us, please contact support@ranvibes.com so we can investigate and take appropriate action.

Adults submitting a child’s name or photograph for personalization should have appropriate parental or guardian authorization.

14. Third-Party Websites

Our website may link to external websites. Their collection and use of information are governed by their own privacy policies.

Please review those policies before providing personal information.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will appear on this page with a revised date.

Where required, we will provide additional notice or obtain consent before introducing a new use of your information.

16. Contact Us

For privacy questions, complaints, or requests to exercise your rights, contact:

Ranvibes — Operated by MINDORA LLC
Email: support@ranvibes.com
Website: ranvibes.com
Business address:
270 Trace Colony Park Dr, STE B
Ridgeland, MS 39157
United States