Refund, Replacement & Cancellation Policy

At Ranvibes, our products are made to order. Please review your size, personalization details, and shipping address carefully before completing your purchase.

If something goes wrong with your order, we’re here to help. Contact us at support@ranvibes.com.

1. Order Cancellation

You may request a cancellation within 6 hours of placing your order by emailing support@ranvibes.com with your order number.

After this window, cancellation or changes may no longer be possible because production may have begun. We assess requests based on when we receive your email, not when our team responds.

For voluntary cancellations approved under this policy, a cancellation fee of up to 30% of the total order value may apply where permitted by law. Any fee will be limited to reasonable, documented, non-recoverable costs already incurred for your order. We will explain the applicable deduction before proceeding.

The remaining balance will be refunded to your original payment method. No cancellation fee applies where you are legally entitled to a full refund.

2. Defective, Damaged, or Incorrect Items

If your item arrives damaged, defective, incorrectly printed, or different from what you ordered, please contact us as soon as possible, preferably within 72 hours of delivery.

Please include:

• Your order number.
• Clear photos of the item and the issue.
• Photos of the packaging if the item was damaged during shipping.
• A brief description of the problem.

Email your request to support@ranvibes.com.

After reviewing the issue, we will arrange an appropriate resolution, such as a free replacement or a full refund for the affected item, including applicable delivery charges where required. Where the law gives you the right to choose a remedy, we will honor that right.

We may request additional information to assess the issue. If a return is necessary, we will provide instructions and cover reasonable return shipping costs for verified defective, damaged, or incorrect items.

The 72-hour reporting period helps us resolve issues promptly. It does not limit your statutory rights, including for faults discovered later.

3. Personalized & Made-to-Order Products

For personalized or custom-made items, we generally do not accept voluntary returns or exchanges for:

• A change of mind.
• An incorrect size selected by the customer, where the item matches the published sizing information.
• Incorrect names, spelling, or personalization details submitted by the customer.
• Minor color variations caused by screen settings that do not materially change the product’s appearance.

Please check all details carefully before placing your order. If you entered an incorrect shipping address, contact us immediately. If your order has already shipped, we may be unable to redirect it, and additional delivery charges may apply.

For customer selection or personalization mistakes, we may offer a 50% discount on a replacement item as a courtesy. Please contact us before reordering so we can confirm eligibility and any shipping charges.

Being printed on demand does not, by itself, remove any statutory cancellation or return rights that apply to non-personalized products. These exclusions also do not apply to faulty, incorrectly supplied, or materially misdescribed goods.

4. Returns

Please contact support@ranvibes.com before returning an item so we can provide the correct return address and instructions.

Do not send a return to the address on your parcel unless our team confirms it is the appropriate return location.

If a return is required, we will explain the process and any applicable shipping arrangements before you send the item.

5. Refund Processing

Approved refunds will be issued to your original payment method, and we will send you an email confirmation once the refund has been submitted.

Please allow approximately 5–7 business days after issuance for the funds to appear, depending on your bank or payment provider. Any applicable statutory refund deadlines will be honored.

6. Late or Missing Refunds

If your refund has not appeared:

• Check your bank or payment account again.
• Contact your card issuer or payment provider to ask about pending refunds.
• Contact your bank, as posting times may vary.

If 10 business days have passed since our refund confirmation and you still have not received the funds, email support@ranvibes.com so we can help trace the refund.

7. Chargebacks & Payment Disputes

If you have an issue with your order, we encourage you to contact us first so we can work toward a resolution.

If a payment dispute is opened, we may provide relevant order details, tracking information, and communication records to the payment provider as part of its review process.

Nothing in this policy restricts your right to raise a dispute with your bank or payment provider.

8. Your Consumer Rights

This policy applies in addition to any rights you have under applicable consumer protection laws. It does not exclude or limit rights that cannot legally be waived. Where this policy conflicts with those rights, applicable law takes precedence.

Questions? Contact us at support@ranvibes.com.